- Human Resources
Jennifer Ahern's Overview
- Waitress at The Mill
- HR Intern at VMware
- Waitress at Barrys of Douglas
- Production Associate at Depuy
- Head Waitress/Supervisor at Clancy's Bar
- Cork Institute of Technology
- University College Cork
- St. Vincent's Secondary School
Jennifer Ahern's Summary
Enthusiastic, focussed, & professional with extensive experience in and exposure to the area of customer service and sales. Excels in an environment that is challenging, demanding and fast-paced. Highly motivated by deadlines, targets and strict schedules. A key team player and motivator who is able to build and sustain valuable relationships across all organisational levels, and is equally effective as a sole contributor. Possesses high levels of problem-solving abilities, drive & commitment to organisational goals.
Customer Service, Relationship Building, Team Building, Management, Marketing.
Jennifer Ahern's Experience
Privately Held; 501-1000 employees; Motion Pictures and Film industry
September 2011 – Present (1 year 10 months) Blarney, Cork, Ireland
Ensuring that services are provided with the highest of standards & in ensuring any complaints, concerns or problems are dealt with in a timely & efficient manner.
Communicating efficiently with external departments & management (Hotel, Kitchen, Beverages etc.) to ensure optimum level of success within the company.
Contributing towards an efficient team-performance to ensure high customer satisfaction.
Effective housekeeping responsibilities to ensure compliance with all practices of health & safety.
Accountable for assisting the supervisors, team leaders and department managers in achieving daily targets and deadlines.
Public Company; 10,001+ employees; VMW; Computer Software industry
January 2012 – February 2012 (2 months) Cork, Ireland
Liaising with Senior HR Business Partner and others regarding the updating of employee database.
Maintaining Employee records in a confidential and professional manner.
Liaising with external training providers and ensuring training evaluations are complete.
Communicating with managers from different departments regarding employee probationary periods.
General HR Administration duties.
Using Microsoft Office Suite to perform tasks, especially Word, Excel and Outlook.
Observing candidate interviews and giving feedback to the hiring manager.
Barrys of Douglas
February 2009 – September 2011 (2 years 8 months) Cork, Ireland
Ensured an exceptional level of service at all times to clients of a top-class restaurant, including looking after corporate clients.
Efficiently took on the role of hostess to ensure that the restaurant was used efficiently & effectively and that all reservations were taken care of while still maximizing customer turnover on the evening.
Responsible for the training and induction of new employees
Adhered to all health and safety procedures set out legally and by management.
Regularly assisted management in finding ways to improve service & efficiency of operations.
August 2005 – March 2007 (1 year 8 months) Cork, Ireland.
Adopted a Supervisory Role which included daily cash reports, scheduling of staff, and delegation of key tasks to staff. Regularly liaised with other departments to ensure
optimum service levels.
Collaborated with senior management to develop and carry out ideas and procedures to improve overall performance.
Responsible for dealing with customer queries and complaints.
Ensured that junior staff had appropriate training on service and technical aspects of the job.
Acted as a liaison between staff and senior management to facilitate efficient operation of the restaurant.
Jennifer Ahern's Education
Cork Institute of Technology
Bachelor of Business (HONS), Management
2008 – 2012
Human Resource Management
Supply Chain Management
Introduction to IT
Organisation & Management
Management Information Systems
Law (Contract, Tort & EU)
Decision Support Systems
Expected Final Result: First-Class or Upper Second-Class Honors.
Activities and Societies: Class Representative on Students Union in the academic year 2008/2009 Finalist in the APPRENTICE competition for Innovation Week 2012 (Design of an application for smartphones)
University College Cork
Not Completed, B.Sc Nursing Studies (General)
2005 – 2006
Participated for one year. Passed all academic modules. Withdrew from course after one year.
St. Vincent's Secondary School
Leaving Certificate, General Studies
1998 – 2005
Attained 425 from a possible 600 points in Leaving Certificate 2005. Studied 5 subjects at Higher Level, including English, Irish, French, Music & Physics.
Jennifer Ahern's Additional Information
Contact Jennifer for:
- career opportunities
- job inquiries
- reference requests
- getting back in touch