Hendrika Platerink
Looking for NL job opportunity at Travelbusiness or Airline
- Location
- Ireland
- Industry
- Airlines/Aviation
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Hendrika Platerink's Overview
- Current
-
- Looking for NL job opportunity at Travelbusiness or Airline
- Past
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- Resolution Services Desk at American Airlines
- Reservations Sales Agent at American Airlines
- Au Pair at Au Pair
- Travel at Travel
- Administrator at Stichting Gelderland
- Administrator at Schoevers Institute
- Education
-
- Schoevers College
- Pont Institute, Deventer, the Netherlands
- Training School, Deventer, the Netherlands
-
Holten College, the Netherlands
- Connections
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132 connections
Hendrika Platerink's Summary
15 years of experience working with a major international airline company, including 3 years at a senior level
8 years of experience as an Au Pair gained in North America and Hawaii
6 years of administration experience
Qualified in Reception and Secretarial Skills
Excellent customer relationship skills
Ability to work under pressure and in difficult circumstances
Great team player
Native Dutch and fluent English language, as well as moderate German and French language
Hendrika Platerink's Experience
Resolution Services Desk
American Airlines
Public Company; 10,001+ employees; AMR; Airlines/Aviation industry
September 2008 – December 2011 (3 years 4 months) Dublin
Assist a group of agents who are responsible for handling incoming calls from the general public, frequent flyers, travel agencies and other internal customers
Provide detailed technical support for basic reservations, AAdvantage reservations
Provide guidance on the interpretation and application of reservation and AAdvantage policies and procedures
Provide technical support in terms of AACoRN (SABRE, AATMS) entries and formats
Provide support to customers with advanced technical queries with regards to web bookings
Assist the Lead group in the distribution and coordination of daily and ad-hoc workload and compete any necessary admin workload
Required to take calls and handle additional workload as the operation requires
Maintain an active awareness of American Airlines policies and procedures and keep up to date on current issues, new products, special fares and technology enhancements
Interact closely with the training department to research and clarify inconsistencies and ensure timely updates
Participate in Training activities as required by HDQ/Training/Team leads.
Reservations Sales Agent
American Airlines
Public Company; 10,001+ employees; AMR; Airlines/Aviation industry
April 1996 – September 2008 (12 years 6 months) Dublin
- Answering incoming phone calls from both the general public and travel agents
- Assisting callers with customer service queries
- Selling AA’s products
- Backing up for the Leads Desk: technical assistance
- Helping the Customer Relations department on overtime
- Assisting the Training department
Hendrika Platerink's Honors and Awards
-
ACE Award
American Airlines- September 2001
I received an ACE (Accurate, Courteous and Efficient) Award from my peers at American Airlines for being a top performer, and the Award Honoree celebration took place in Dallas Fort Worth in september 2011.
Hendrika Platerink's Languages
-
Dutch, English, French, German
Hendrika Platerink's Skills & Expertise
- Sabre
- Airlines
- Customer Service
- Aviation Industry
- Call Center
- Teamwork
- Problem Solving
- Word
- Travel Management
- Travel Sales
- Word Processing
- Microsoft Word
- System Administration
- Aviation
- Airline Reservations
- Call Centers
- Team Leadership
- French
- Flight Safety
- Leisure Travel
- Customer Satisfaction
- Office Administration
- Civil Aviation
- Ticketing
- Flights
- English
- Aircraft
- Operations Management
- Account Management
- Negotiation
- Management
- Travel Technology
- Analysis
- Business Travel
- Tourism
- CRM
- Training
- Yield Management
- Airports
- Amadeus GDS
- Team Management
- German
- Revenue Analysis
- Pricing Strategy
Hendrika Platerink's Education
Schoevers College
1980 – 1981
Office administration, Languages, Typing and Bookkeeping
Pont Institute, Deventer, the Netherlands
1978 – 1979
Languages, Typing, Stenography, Business Administration
Training School, Deventer, the Netherlands
1977 – 1978
Languages, Housekeeping, Tailoring
Holten College, the Netherlands
Leaving Cert
1974 – 1977
Dutch, English, French, German, Geography, History
Hendrika Platerink's Additional Information
- Interests:
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Travelling, writing, reading, swimming, aerobics, hiking, cycling
- Groups and Associations:
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Contact Hendrika for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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