Francesca Rosso

Public Company; 10,001+ employees; C; Financial Services industry

May 2012 – June 2013 (1 year 2 months)

* Perform QA / checking function for CADDs produced by local team / submitted by other regions on eCADD to ensure they meet prescribed standards / local regulatory requirements.
* Validate all supporting information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.) for completeness and accuracy
* Update workflow database regularly as part of QA review process.
* Provide periodic feedback to Section managers / Case Managers in terms of trends / improvement areas.
* Coordinate any KYC training requirements with local Section Managers
* Perform QA reviews on EMEA satellite offices as requested
* Report workflow progress to supervisor
* Assist in departmental quality reviews as appropriate (RCSA ,CER, Peer reviews etc…)
* Assist is adhoc quality management initiatives as requested

Public Company; 10,001+ employees; C; Financial Services industry

August 2011 – June 2012 (11 months)

* Create the eCADD in the KYC system sourcing information from internal and external sources by the agreed deadline
* Proactively interact with relationship management teams and compliance to update system with information until final approval of eCADD
* Collate and review information from internal and external sources for company news
* Complete eCADD incorporating local regulatory requirements
* Carry out name screening of entity, directors, beneficial owners, senior management in
* Meet agreed daily targets for eCADD review and completion within agreed Service Level Agreement timeframes
* Take responsibility for eCADD and associated documentation completion from initiation to approval
* Escalate any negative news and high risk cases to RM/AML Compliance department
* Assist in departmental quality reviews as appropriate (RCSA , CADD Peer reviews etc…)

Public Company; 10,001+ employees; C; Financial Services industry

August 2008 – August 2011 (3 years 1 month)

•Perform File and Phone Reviews on Service team agents in accordance with requirements
•Assist in the on-going maintenance of Risk & Control awareness and compliance within the team.
•Assist in the planning and execution of Quarterly Risk & Control Self-Assessment (RCSA) reviews as required.
•Identify and implement process improvements
•Analyze customer queries to monitor trends and highlight gaps to
train departments
•Cover the position of ISO ( Information Security Officer ) for the team
•Compilation and Review of Team MIS
•Organize Service Improvement Projects for clients and conduct
client on-site visits
•Manage and co-ordinate delivery of Projects within Timeframes
•Cover the position of QMS internal Auditor for the company

Public Company; 10,001+ employees; C; Financial Services industry

July 2007 – July 2008 (1 year 1 month)

* Management of the day to day activities of various incoming
queries from across Europe
* Provide a high quality service to customers over phone & E-mails
* Demonstrate an in-depth knowledge of payment structuring, swift
message types, understanding the concept of account transactions through electronic banking, account statement reporting, documentary credit and exchange bills
* Technical Support for Citidirect, Worldlink Dos software and
Etebac Protocole
* Resolve customer queries on technical and other related issues
where necessary
* Liaised with Internal Partners on all customer issues and
assistance with client system migration, accountancy and training

Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry

October 2004 – July 2007 (2 years 10 months)

Public Company; 10,001+ employees; UPS; Transportation/Trucking/Railroad industry

May 2003 – October 2004 (1 year 6 months)