Principal Test Engineer at EMC, Steps to Engineering Volunteer at Engineers Ireland
PR Officer at Macroom F.C, Senior Test Development Engineer at EMC, Freelance Sports Journalist at Evening Echo, The Corkman, Technologist in Sustaining Engineering Group at Alps Electric, Computer Vision/Test Development Engineer at Alps Electric Irl Ltd, Engineering Intern at Horner APG
Dublin City University, University College Cork, Cork Institute of Technology
8+ years experience in a variety of roles. Main avenues include Test S/W Development, Machine Vision and Test Strategy. I have always tried to keep a balance between Hardware and Software. Global communication, learning and interaction with peers remains constant. Passion for innovation, with focus on developing new approaches to models of innovation. Outside of the day job, also held PR and Sport Journalism roles.
Holds two First Class Honours Masters in Software and Hardware disciplines.
Experience leading teams to execute projects in a timely manner.
Excellent written, verbal and presentation communication skills
Project management and program development skills
Can work individually, as team leader or member
Organised, a fast leaner and self motivated
Technologist, Innovative and a creative thinker.
Associate Director: European Service & Support at Citco Technology Management, Senior I.T. Operations & Support Manager at Citco Global Securities Services & Citco Fund Services, Technical Support Manager at Citco Data Processing Services Ltd, Technical Engineer at Sealand Service Inc, Technical Engineer at Bourns Electronics, Helpdesk Operator at Janssen, Pharmaceutical Companies of Johnson and Johnson
ESI, Corporate Training, PFH Training Centre, Cork Institute of Technology, Cork Institute of Technology, Cork Institute of Technology
I am a senior I.T. professional currently employed by PFH Technology group as a program manager. I am currently outsourced to a healthcare / manufacturing environment and am bringing my background in operations and support to this role to deliver infrastructure and support solutions for our customers.
I have over fifteen years experience of working for various multinational companies and have demonstrated the ability to lead diverse teams of professionals in the areas of both operations and support/service to greater levels of productivity and success. I have a proven track record in successfully supporting a variety of customers, analyzing their requirements and implementing innovative, efficient and cost effective solutions.
I have an extensive background in both the support/service and operations/infrastructure areas. Many of the support initiatives I have implemented have followed the ITIL framework while my operations experience extends to the commisioning of new data centres and infrastructure support groups.
- Led the growth of a diverse group of operations and support teams across EMEA
- Led a service delivery process improvement initiative through structured KPI & KRI reporting
- Realized cost savings globally by implementing a new vendor management structure
- Led the development of eleven new office locations in the European region
- Created a new global support team to centrally govern all client side services
- Commissioned an enterprise data centre to service over 5000 customers and clients globally
- Established an I.T. support model based on the ITIL framework that more closely aligned operations and infrastructure teams to a true service model