Diane Nouchi

Public Company; 10,001+ employees; EBAY; Internet industry

January 2010 – March 2013 (3 years 3 months)

* Portfolio includes top 50 largest merchants – each has a turnover of 1billion plus per year, with PayPal transactions of between 500k€ to 800K€ per month.
* Cross sell / up sell with new PayPal products in other to increase large merchant’s PayPal turn over, and PayPal’s take rate.
* Provide sales support as needed for the large merchant segment sales team (LMS) (Tier 1 on eBay and off eBay accounts) by representing the PayPal operational structure, business unit processes and procedures.
* Perform operational due diligence on the merchant client during the sales phase to identify issues or process modifications required. Document Statement of Work for agreed operational support during client contract life.
* Lead a cross functional team within Global Operations to ensure account retention and maximum satisfaction of clients within assigned portfolio as measured by quarterly or semi-annual survey tools.
* Provide proactive management of assigned accounts.
* Outbound calling activities to provide operational information, feature education and product needs assessment should consume as much as 50% of daily activities.
* Position has responsibility for the contractual health and well-being of the large client relationships within the PayPal merchant portfolio
* Establish effective working relationships with other managers and product leads within the organization to ensure excellent information flow and feedback on of process, policy and product changes that will affect the Large/Enterprise Merchant segment.
* Document all communication with accounts, accurately and in a timely manner. Ensure that this communication is being shared with all appropriate internal departments and management.
* Analyze and understand the client and their business, including future direction business direction. Responsible for cross selling PayPal product and services to meet share of wallet goals as assigned by the Relationship Manager within the client portfolio.

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