Aidan O'Connor

Privately Held; 501-1000 employees; Food Production industry

June 2012 – September 2012 (4 months) Ballymount Industrial Estate

• Troubleshoot and resolve issues involving Microsoft Operating Systems include Windows XP, Windows 7, Server 2003 and 2008.
• Monitor ticket queue and maintain accurate tracking of all incidents in the call logging system.
• PC’s and Laptop installations, upgrades, troubleshooting, support and maintenance.
• Work to resolve a wide range of computer hardware.
• Maintaining anti-virus and anti-spyware software.
• Resolve or escalate desktop compromised security related issues.
• Work to resolve email connectivity problems.
• Work to resolve printing problems.
• Active Directory tasks (e.g. setting up email forwards, diverts, creating distribution groups, checking user security);
• Daily backup (Backup Exec & SQL) checks;
• Setting up and troubleshooting Blackberry phones, Tablets and PDAs.
• Dealing with and monitoring service levels of 3rd party suppliers.

Privately Held; 51-200 employees; Information Technology and Services industry

July 2011 – March 2012 (9 months) (Bord Na Mona) Newbridge

• First point of contact for 750 or more users.
• Obtaining all information and details relating to the incident.
• Assessing classification and severity of the incident/request
• Support all Windows XP/ 2000 desktops and application software (Novell and Windows networks). This would range from network access issues to installation of new software to virus updates.
• Provide support to over 20 sites across Ireland and also in the UK.
• Setting up new users, group policy and remote software deployment on Novell Console 1 and Active Directory.
• Provide support to internal and external Citrix users accessing servers and using management consoles for managing their connections and applications.
• Provide users with the correct access to certain files and folders.
• Setup and create new users on the Blackberry server and also deal with Blackberry phone issues.
• Encrypt and register USB devices, Hard Disk devices and Broadband USB on the McAfee Encryption Server.

September 2010 – March 2011 (7 months) Waterford Institute of Technology

• Maintaining and troubleshooting aspects of the WITCard system e.g. printing, photocopying, vending, access control and point of sale.
• Ensuring that all tills are working correctly and that they are cleaned regularly.
• Setup of IT equipment for functions/events
• Monitoring printing and vending transaction reports on a day to day basis.
• Maintaining and solving Internet issues in the Student Accommodation Complex.
• Setting up new items and changing details in aspects of the Salto System.
• Servicing of IT equipment (hardware and software aspects).
• Monitoring VAS (Value Added System) machine on a constant basis.
• Assisting with other projects when requested.
• Installing of new applications when necessary.

Privately Held; 1001-5000 employees; Retail industry

August 2008 – February 2009 (7 months) Portlaoise Co.Laois

Working in different Departments e.g. Homewares, Home Textiles and Toys.
I also had to deal with people’s problems and queries.
Do deliveries every Saturday morning and making sure the dockets were there that know products were missing?