Philip Tomlinson

Current

• Operations Manager at Betdaq

Past

• Self Employed at Online Gaming Consultant
• Operations Manager at Alfard Ltd
• Call Centre Supervisor at Sportingbet

see less...

Education

• Ambassador College

Recommended

4 people have recommended Philip

Connections

44 connections

Industry

Gambling & Casinos

Philip Tomlinson’s Summary

iGaming Operations Manager with over 5 years’ experience leading world-class support and operations teams through challenges which are unique to the industry. Accumulated a wide range of experience in both traditional online and exchange environments, demonstrating a keen eye for reducing costs while consistently delivering high levels of service quality. Core strengths are performance optimisation, staff development and an ability to manage and motivate large teams of people. A passion for improving operational productivity and increasing cost effectiveness through innovation, analysis and old-fashioned hard work drive my management technique.

Philip Tomlinson’s Specialties:

Copy writing, Productivity training, Team building, Project management, Creative workflow design

Philip Tomlinson’s Experience

• Operations Manager

  Betdaq

  (Privately Held; Gambling & Casinos industry)

  July 2009 — Present (6 months)

  Currently manage 40 operations staff across telebet, market-making and customer service teams whose duties include the handling of all inbound and outbound customer communications, the taking of key customers’ bets over the phone and the overall setup, activation, management and settlement of sporting markets in one of the world's leading betting exchanges.

• Self Employed

  Online Gaming Consultant

  (Gambling & Casinos industry)

  March 2009 — July 2009 (5 months)

  Contracting my services to the gaming industry.

• Operations Manager

  Alfard Ltd

  (Gambling & Casinos industry)

  2006 — March 2009 (3 years )

  Successfully managed a team of up to 100 staff in Dublin providing 24 hour email, phone and live chat support to US sports, casino and poker players for the Sportsbook.com family of books. Worked my way up from the support floor to Operations Manager within 2 years. Subsequently led this team through several difficult periods of optimisation when Sportingbet sold off its US-facing operations in 2006 and then again when operations were streamlined in 2007 due to cost cutting.

• Call Centre Supervisor

  Sportingbet

  (Public Company; Gambling & Casinos industry)

  2004 — 2006 (2 years )

Philip Tomlinson’s Education

• Ambassador College

  MCSE , Network Engineering , 1997 — 2000

Additional Information

Philip Tomlinson’s Interests:

Emerging tech, web startups, lifestreaming, productivity enhancement

Philip Tomlinson’s Groups:

•    Betting and Online Gaming Links
•    Payments For Online Gambling
•    Malta Betting and iGaming Links
•    Gibraltar Betting and iGaming Links

Philip Tomlinson’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch