Mark Heeney

Mark has 2 years’ experience finding the best talent for various organisations, notably in the Multilingual and I.T. sectors and works with Manpower the global leader in contingent and permanent recruitment workforce solutions.

Manpower creates and delivers high-impact solutions that enable clients to achieve their business goals.

We create powerful connections between organisations and the talent they need to enhance their competitiveness and unleash their workforce potential. By creating these powerful connections, we help everybody achieve more than they imagined, and power the world of work.

Manpower’s services include:

Talent sourcing, assessment and selection

Permanent, temporary and contract placements

Contingent and volume recruitment

Recruitment Process Outsourcing (RPO)

Managed Services

Specialties: Permanent recruitment, temporary recruitment, contract recruitment, employee assessment, human resources services, innovative workforce solutions. Divisions include: sales & marketing, multilingual and Information Technology

Recruitment Consultant

Manpower Ireland

Public Company; 11-50 employees; MAN; Staffing and Recruiting industry

August 2010 – Present (2 years 11 months) 6 Harcourt Street, Dublin 2

Recruitment Duties:
 Part of a team of 3 Strategic Account Consultants.
 Taking ownership of the recruitment process from job specification to commencement of hire.
 Sourcing candidates for a number of roles including Multi-lingual’s, IT Specialists, Project Managers and Service Desk Managers.
 Interviewing, assessing and matching candidates to Client Company and roles.
 Working closely with HR managers and clients to understand the roles being worked on.
 Responsible for Job Advertising.
 Using innovation to attract staff to include networking, database search and referrals.
 Working with candidates to improve their CV.
 Coaching and preparing candidates for interview.
 Taking references and conducting background checks.
 Record weekly activity and create innovative reporting models.
 Visits to client premises to promote the company and build relationships with key decision makers.
 Presenting to the client on a weekly basis.
 Developing and updating business/marketing plans.
 Provide professional advice and account management to key clients.
 Building relationship with property companies to help source accommodation for new hires.
 Offering advice to new starters regarding relocating to Ireland.
 Working on in-country trips to source candidates for important roles.
 Achieving weekly and monthly KPI targets.

HR Duties:
 For the past 9 months - Working onsite as a HR Admin.
 Performing one to one catch ups with new starters.
 Conducting return to work interviews.
 Working closely with HR managers and clients to understand the roles being worked on.
 Coordinating interviews on client site on a weekly basis.
 Taking references and conducting background checks.
 Uploading payroll and monthly bonuses to Fieldglass system
 Drafting and sending of contracts to new hires.
 Meeting new hires to discuss progress in the role.

Insurance Underwriter

Allianz Ireland

November 2009 – August 2010 (10 months) Allianz House, Elmpark, Merrion Road, Dublin 4

 Working as an Insurance Underwriter
 Providing quotations for Private and Commercial Vehicles and also Home Insurance and also dealing with customer service queries regarding the above types of insurance.
 Part of a team of 12.
 Able to reach call targets of 50 inbound calls a day.
 Deal with customers on a daily basis and cope well with difficult situations.
 Received several compliments on my job performance from customers, advised to me by my supervisor.

Insurance Underwriter

Allianz Australia

September 2008 – February 2009 (6 months) Level 9, 2 Market Street, Sydney, NSW 2000

 Worked as an Underwriter in the Worker’s Compensation Department.
 Provided support to the Underwriting Team Leader and to have responsibility for an assigned portfolio of business that includes: Issue of Premium Quotations, Cover Notes and Certificate of Currencies.
 Prepared and processed documents: New Business, Renewals and Adjustments. Dealing with inbound and outbound phone queries regarding Workers Comp Policies.
 Was under strict deadlines to renew 80 Insurance policies per day.
 Took part in customer callback programme, to insure quality customer service.

Customer Service Representative

AMP

August 2008 – September 2008 (2 months) Level 8, 33 Alfred Street, Sydney, NSW 2000

Customer Support

**E*Trade Australia**

June 2008 – July 2008 (2 months) 10 Bridge Street, Sydney NSW 2000

Bank Official

AIB Bank

June 2007 – January 2008 (8 months) 37/38 O’Connell Street, Dublin 1

 Worked in commercial cash and front cash and within both areas was responsible for the handling of cash and also having to deal with customers on a daily basis.
 Participated in sales and coordinated weekly meetings to provide suggestions on customer and process improvements.
 Dealt with requests and enquiries from customers in accordance with customer service standards.
 Identified new business opportunities and referred a number of sales to senior members of staff.
 Involved in the social committee in the branch, which involved organizing events for in excess of 50 staff.

Bank Official

AIB Bank

April 2006 – August 2006 (5 months) 37/38 O’Connell Street, Dublin 1

 Responsible for the business lodgments within the commercial cash area and was also responsible for the coin distribution for the branch.
 Responsible for the smooth running of the express lodgment facility within the branch. Provide assistance to customers while on the branch floor.
 Daily balancing of tills had to be completed

Customer Service Representative

Texaco Service Station

October 2003 – March 2006 (2 years 6 months) Dublin Road, Skerries, County Dublin

Administration

AIB Bank

June 2003 – July 2003 (2 months) 1-3 Lower Baggot Street, Dublin 2

Administration

AIB Bank

June 2002 – August 2002 (3 months) 64 Grafton Street, Dublin 2

National College of Ireland

CIPD Certificate in Human Resource Management

2012 – 2013

Core Subjects: Employment Law, Reward Management, Business Issues and the contexts of Human Resources, Resource and Talent Planning and Using information in HR.

D.I.T. Faculty of Business

Honours B.Sc (Mgmt) Retail & Services Management, Business Studies

2005 – 2007

Core Subjects: E- Business Management, Marketing Communication, Buying and Merchandising Mgmt, Financial Services, Category Mgmt, Entrepreneurial Studies, Supply Chain Management and Financial Services
Honours B.Sc Credits: Lower Merit

D.I.T. Faculty of Business

Ordinary Degree in Business Management, Business Management

2004 – 2005

Core Subjects: Financial Management, Business Case Studies, Business Policy, Marketing Strategy, New Venture Creation, Property Management and Human Resource Management
Ordinary Degree Credits: Upper Merit

Dundalk Institute of Technology, Dundalk

Higher Certificate in Business in Management & Administration, Business in Management & Administration

2002 – 2004

Core Subjects: Financial Accounting, Communications, Business Mathematics, Entrepreneurship, Business Law, Economics, Computer Applications and Sales Management and Practice
Higher Certificate Credits: Upper Merit

Ballsbridge College of Further Education

National Vocational Certificate Level 2 (NCVA), Business Administration

2001 – 2002

Core Subjects: Word Processing, Advertising, Marketing, Business Administration, Communications and Behavioural Studies
National Certificate Credits: Upper Merit

Groups and Associations: